COVID-19 UPDATE

We are thrilled to welcome you!

Your well-being is our priority at Granville Island Hotel, and we have implemented enhanced health and safety programs and protocols for our guests and associates to enjoy a safe environment as we continue to respond to the evolving COVID-19 pandemic.

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To Keep You Safe:

  • Masks are now optional in all public areas, including the lobby, hallways, elevators, and the Dockside restaurant by the BC Health Orders.
  • Paperless check-in.
  • The fitness Room (including the Hot tub and sauna) is now open. 
  • Individual AC units in each room limit the risk of particulates being recirculated.
  • All guest rooms have windows that allow you access to fresh air whenever you need it.
  • Hand sanitizer stations throughout the hotel.
  • Complimentary masks will be available for all guests at the front desk upon request.

Additional information:

STRICT HYGIENE POLICIES:
 
Our hotel is upholding the highest standards for hygiene and cleanliness, and have strengthened protective measures which include frequent disinfection of all high-touch areas, sterilization of all chinaware, glassware and cutlery using high temperature washing equipment, placing additional hand sanitizers around the hotel, and executing additional cleaning protocols in all rooms and suites prior to and after each guest’s stay.
Our colleagues – essential to providing excellent care and vital in helping to combat the spread of the virus - are guided by enhanced training sessions on hygiene protocols. On a daily basis, our teams are reminded to observe good hygiene practices to reduce the risk of possible transmission of the virus. These preventive actions include washing hands thoroughly with soap and water or an alcohol-based hand sanitizer, staying home if feeling unwell, and avoiding close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.
 

OUR CANCELLATION POLICY

To assist our guests, The Granville Island Hotel will be flexible with individual cancellation as COVID policies are still changing in many provinces. For stays after June 30, 2020 we will work with guests to manage any changes on a case by case basis. We encourage guests with questions to contact our Reservations department at 1-800-663-1840 or email reservations@granvilleislandhotel.com.

Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.


CONTACT INFO: 

Let us help make your next hotel stay or meeting near downtown Vancouver a memorable one.

Call us today at: 1-800-663-1840 (in USA & Canada)

Email:  reservations@granvilleislandhotel.com

1253 Johnston Street
Vancouver, BC
Canada V6H 3R9
Telephone: (604) 683-7373
Facsimile: (604) 683-3061